918kias Privacy Policy – Our Commitment to Your Data

1. Introduction and Scope of This Privacy Policy

918kias is a trusted online betting platform built to serve users across Malaysia. We understand that your trust goes beyond game quality — it also depends on how we handle the personal information you share with us.

This Privacy Policy clearly outlines the types of information we collect, the purposes for which it is used, how we protect it, and the rights you hold as a 918kias member. This Policy applies to all services we offer, including access via the official 918kias website and mobile app.

We encourage you to read this document in full. If any section is unclear, please contact our support team for further clarification.

2. Information We Collect

During the registration process and use of the 918kias platform, we may collect various types of information depending on your needs. Generally, this includes:

• Identity Information: Full name, identification card number, date of birth, gender, and nationality — collected during the KYC (Know Your Customer) process to ensure the security of your account.
• Contact Information: Email address, phone number, and residential address used for communication and account verification purposes.
• Financial Information: Bank details or digital wallet information required to process deposits and fund withdrawals. We do not store credit card information directly — all transactions are processed through encrypted payment gateways.
• Usage Data: Gaming activity records, betting history, login times, and game preferences that help us improve your experience.
• Technical Data: IP address, device type, operating system, browser version, and cookie data used for security purposes and platform performance optimisation.

We only collect information that is strictly necessary and do not request any data beyond the scope of our service requirements.

3. How We Use Your Information

Information collected by 918kias is used for the following purposes:

• Create and manage your member account securely
• Process deposit and withdrawal transactions accurately and promptly
• Verify your identity in accordance with established KYC procedures
• Provide effective customer support whenever you need assistance
• Send account-related notifications, promotions, and important updates
• Detect and prevent any fraudulent activity or unauthorized use
• Comply with applicable legal and regulatory requirements in Malaysia
• Analyze usage patterns to improve platform quality and security

We do not use your data to make automated decisions that negatively affect your rights without human intervention.

4. Sharing Information with Third Parties

918kias firmly upholds the principle that your data belongs to you. We do not sell, rent, or disclose your personal information to any external party for their own commercial purposes.

However, in certain limited situations, we may need to share your information with:

• Trusted Service Providers: Such as payment processors, cloud service providers, and technology vendors who help us operate the platform — all bound by strict confidentiality agreements.
• Statutory Authority: When required by law or court order, we will disclose the necessary information to the relevant statutory authorities.
• Fraud Prevention: In cases involving suspected fraud or money laundering, we reserve the right to report to the relevant authorities.

In all such situations, we ensure that only the minimum necessary information is disclosed, and all parties involved are bound by equivalent data protection obligations.

5. Your Rights as a User

As a 918kias member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request that we update it promptly.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our support team through the in-platform help center. We will process your request within 30 business days.

6. Use of Cookies and Tracking Technologies

918kias uses cookies and similar technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login and navigation. Without these cookies, the platform will not function properly.
• Performance Cookies: Help us understand how users interact with the platform so we can make continuous improvements.
• Functional Cookies: Save your preferences such as language and display settings to deliver a more personalized experience.
• Security Cookies: Used to detect and prevent suspicious activity and to keep your session secure.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Retention Period

We retain your personal data for as long as your account is active or as needed to provide services to you. After an account is closed, we retain certain data as required by law — typically between five and seven years — before it is permanently deleted from our systems.

Technical data such as access logs are typically deleted after 12 months, while financial data and transaction records are retained longer in line with audit and legal compliance requirements. Upon expiry of the retention period, all data is permanently deleted or anonymised in a manner that ensures it can no longer be linked to your identity.

8. Data Security and Protection Measures

We continually invest in security infrastructure to ensure your data remains protected at all times. Our security measures include:

• End-to-end encryption using TLS 1.3 protocol for all data transmissions
• Two-factor authentication (2FA) for added protection during login
• Regular security audits by independent third-party experts
• 24/7 monitoring by our internal security team
• Role-based access control (RBAC) to restrict internal access to sensitive data
• Regular data backups at geographically separate locations

While we take all reasonable precautions, no system can guarantee 100% absolute security. We encourage you to take your own security measures as well, such as using a strong password and never sharing your login details with anyone.

9. Changes to This Privacy Policy

918kias reserves the right to update this Privacy Policy from time to time in line with changes to legislation, technology, or our business practices. Whenever significant changes are made, we will notify you via email or in-platform notification at least 14 days before the changes take effect.

The date of the latest update is always displayed at the top of this document. We encourage you to check this page regularly to stay informed about how we protect your information.

Compliance Information

Document Version

Version: 3.1

Effective Date: 1 January 2026

Previous policy: 15 June 2026